Fill in the RETURNS FORM and include it with your returned item(s) within 14 days of receipt. Any returns received after this period may be rejected. If you’re unsure on whether you’re eligible to return an item, please contact our support team by emailing firstname.lastname@example.org.
The customer must cover all returns costs unless otherwise instructed by a member of our support team.
You as the customer, are liable for your parcel until the moment it reaches GYMVERSUS. We recommend sending returns via recorded delivery to avoid any issues with your return reaching us.
Refunds are issued against the original payment method used on your order and will usually reach you within 3-5 working days of GYMVERSUS processing and confirming your return. Please allow up to 7 working days for us to process and confirm.
Exchanged items will be despatched on our standard delivery service free of charge within 7 working days of your return being processed. If there is an issue with your return, you will be contacted by email.
- You MUST take reasonable care of the item(s) purchased
- We CANNOT accept returns or exchanges on underwear or socks for hygiene reasons
- We CANNOT accept returns or exchanges on any items that have been washed
- ANY items returned covered in animal or human hair will NOT be accepted
- ANY items which are discontinued and no longer sold on the website CANNOT be returned for exchange or refund
- ANY items found to have a distinct smell (deodorant, aftershave, body odour etc) will not be accepted