Frequently Asked Questions
-What payment methods do you accept?
We accept Visa, MasterCard and American Express card payments. We also accept PayPal, Laybuy and Klarna payment solutions. For a faster and more secure checkout we also offer Apple Pay, Google Pay and Shopify Pay.
-Can I pay in my local currency?
Yes we currently accept GBP, USD, AUD, CAD, EUR, DKK, HKD, JPY, NZD. There is a dropdown menu at the top of our homepage that will allow allow you to make your selection.
-Do you offer free shipping?
We offer free shipping on all orders over £50 (GBP). If you are a UK customer we will ship your order by Royal Mail Tracked 48. All international orders will be shipped by DHL Express. Your free shipping option will be available during checkout.
-How long will my order take to arrive?
On average, all orders will arrive in 1-3 working days. We will try to ship all orders placed before 3pm on the same day.
*Please note, on occasion there may be a slow down at your local sorting office or at customs, which can delay this timeframe. Please follow the tracking updates for further information.
-What if my order takes longer than expected?
If 2 weeks have passed since your shipping confirmation please contact us for further support. We can contact the courier on your behalf to further investigate the issue.
-My tracking says the order is delivered but I haven’t received my shipment?
We recommend you double check all safe places, with your neighbours, at concierge/reception, or with flatmates/family to locate your parcel. You may have a delivery note from the courier with further information. If this is not the case, do not worry, tracking errors happen and it’s best to contact the local delivery office directly to confirm if they have your parcel.
-Do you offer international shipping?
Yes we are able to ship worldwide. Thanks to DHL Express your order will be with you within 1-3 working days once shipped.
*Please note some international orders may be subject to customs charges. We have no control over these and the customer is responsible for paying any additional charges.
-How can I track my order?
Both Royal Mail and DHL Express will email/sms you with updates on your order when they are due to deliver. If you want to track the status of your shipment please use the following links.
Royal Mail: https://www.royalmail.com/track-your-item#/
DHL Express: https://www.dhl.co.uk/en/express/tracking.html
-I have made a mistake on my order, can I cancel it?
If you make a mistake on your order please contact us at firstname.lastname@example.org immediately. We will try to amend your details, however it’s not always possible to achieve this.
*Please note, if the shipment is undeliverable, GYMVERSUS reserve the right to charge another delivery fee to resend. Please always double check your details before confirming a purchase.
-Do you offer a pre-paid returns label?
At this time we do not have the facility to create pre-paid returns labels. You will be responsible for returning your item to our warehouse. Our returns form provides further information on the process and guidelines to make a return. You can download it here.
-Can I exchange my item for another style or size?
If you are a UK customer we will be able to exchange your item for another size or style. Please follow the information and guidelines in our returns form. You can download it here.
*Please note, we can only exchange once per order. If you wish to exchange a second time we will refund your order and recommend you make a further purchase for the desired style/size.
-Are you able to exchange an international order?
Due to high shipping costs we cannot offer an exchange for any international orders. We will be able to refund the cost of the product and recommend you make a further purchase for the desired style/size.
-What if my item is faulty?
If you believe your product is defective due to a manufacturing fault, please contact our customer support team as soon as possible via email on email@example.com. You will be asked to send photos of the fault to speed up the process. Faulty items must be returned within 30 days of your original purchase date.
-What do I do if I have a problem with a purchase from another retailer?
We cannot provide support on purchases made outside of our official website. Please contact the retailer directly for further assistance.
*Please note, if you have questions about our authorised retailers or our products/services then please email firstname.lastname@example.org and we would be happy to help.
-Can I use two offers or discount codes at one time?
Discount codes cannot be used in conjunction with any other offer, you may select to use a code or the applied offer (if there is one) but you cannot combine both.
-The discount code has not applied to my order?
If you have received a discount code you must ensure that you input this before you checkout to be eligible for the discount. If the transaction is completed without the code being applied we are unable to add it to your order after the transaction has been taken place.
-I used a bulk offer discount, such as “buy one get one free” and want to return part of my order. What will happen?
Please be aware if you return part of your order when using a “buy one get one x”, “2 for £x”, or product upsell offer, this will void the original discount. The item(s) kept will be chargeable at full price and the refund amount will be given for the difference.
-Do you offer a student discount?
We are pleased to announce we offer a 20% student discount through our partner site Student Beans. You will need to register to verify your Student Status and then will be issued a discount code to use on our site. The page can be found here: https://www.gymversus.com/pages/student-discount.
-Do your gift cards have an expiry date?
Our gift cards will not expire. No need to worry or hurry into a purchase. If you run into any difficulty using your gift card please email us at email@example.com.
-Can I use a gift card more than once?
Yes, if you spend only £20 of the £50 on your card, you will still have an available balance of £30 that can be used whenever you like.
-I am between sizes, do you recommend to size up or down?
Our best advice is to aim for your usual size. Our garments all have size advice on their product page to help you decide. We would only recommend to size up or down if you prefer a more fitted or relaxed fit.
-What about the fit on your unisex garments?
Our garments have more specific size advice on their product page, which we recommend you check. Even with our unisex products you can find more detailed information on which size will be best for you. The grading between sizes will be more exaggerated than normal.
-How best do I take care of my new leggings?
As we use a digital sublimation print technique on our leggings we recommend the following:
- Please avoid abrasive surfaces that can wear or damage the fabric.
- Wash on a cold cycle and do not tumble dry. Choose to hang dry your leggings as this will prevent any heat damage to the garment.
- Avoid fabric softener as this can coat the fabric and cause a loss in sweat wicking properties. This may add to a more slippery feeling.
-My garment has lost its shape, what do you recommend?
In this instance, we recommend to rewash the leggings on a cold cycle without fabric softener. When you hang to dry this will help return them to their original shape.
If you are interested in being a stockist please email firstname.lastname@example.org and request a line sheet. We will require background information on your store so please do provide this information in your email introduction.